Frequently Asked Questions
Everything you need to know about your Verve Coffee experience.
How fresh is the coffee when it ships?
We roast our coffee daily in small batches at our Santa Cruz headquarters. Your order is typically roasted and shipped within 24-48 hours to ensure you receive it at peak flavor.
Do you offer a coffee subscription?
Yes, we offer customizable subscriptions where you can choose your favorite roast, delivery frequency, and quantity. Subscribers save 10% on every order and receive exclusive early access to limited releases.
What is your return policy for coffee beans?
As coffee is a perishable food item, we cannot accept returns on roasted coffee. However, if there was an error with your order or you are unsatisfied with the quality, please contact our support team within 30 days.
How should I store my Verve coffee?
To maintain freshness, store your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the delicate flavor profiles.
Where does Verve source its beans?
We practice 'Farmlevel' sourcing, meaning we work directly with farmers around the world to ensure ethical practices, sustainable wages, and the highest quality specialty-grade beans.
Does Verve offer free shipping?
We offer free standard shipping on all domestic orders over $45. For orders below this threshold, a flat-rate shipping fee is applied at checkout.